Privacy Policy
Last updated: January 2025
1. Introduction
Serene Bathworks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
2. Information We Collect
Personal Information
When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.
Device Information
We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders
- Provide customer support
- Improve our website and services
- Send you marketing communications (with your consent)
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with service providers who assist us in operating our website, conducting our business, or serving our customers.
5. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights (POPIA Compliance)
Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information
- Correct inaccurate personal information
- Delete your personal information
- Object to the processing of your personal information
- Withdraw consent for marketing communications
7. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@serenebathworks.co.za
Address: Serene Bathworks, South Africa
Phone: +27 (0) XX XXX XXXX